Please find attached an up to date copy of the weekly Customer Feedback Questionnaire scores for your property.
I have sent you all of the scores I have up to the 31/08/07; this should give you a clearer picture of how your property is performing for summer 2007. These scores are from 72 questionnaires returned.
As before we are looking for properties to score above 66 in all areas, anything below needs to be addressed.
Below are the score breakdowns and the average figures for your resort and the whole island, so that you have a comparison.
Accommodation: 86, Meals: - , Cleaning: 83, Day Activities: 52, Entertainment: 33. (Score breakdown: 100 Excellent, 66 Good, 33 Average, 1 Poor)
Thank you for your help in ensuring that our mutual guests have an excellent holiday, if you require any assistance please do not hesitate to contact me.
Senior Quality Co-ordinator
Crete & Santorini
Hi Scorpios Beach,
After having returned to UK and reality, we just wanted to say THANK YOU for making our holiday so fantastic. We had such a relaxing time and recharged our batteries for the coming winter here at home. We met people that we will continue to be in contact with and the memories from this last week will never disappear...........
Thanks you to all of you at Scorpios Beach for being so friendly, kind and accommodating during our stay. We were impressed by the atmosphere, the clean and well looked after studios and the lovely pool area. We will never forget the hotel and the beach. The black silky sand will stay with us for a long time. The minibus to Fira and Kamari was brilliant and so easy to catch. Thank you to our driver as well whose club sandwiches we have tried to make at home but they will never ever taste as good as they did when made by him. Thank you for even making them after the kitchen was closed on the day of departure. We appreciated his kindness............
Good luck also to the little new arrival in October. We wish you all the happiness with your new baby. Again, thank you so so much for making our holiday such a memorable one. We will never forget our week at Scorpios Beach.
Hopefully we will be back to you and Santorini one day........................
I just wanted to thank you for all your help in answering any questions I had about the island, the car and the ferry boat tickets. Your help made our trip more enjoyable. The rooms were very nice and clean and the apartments were located at a quiet end of town, the beach we liked the best was the one across the street. The restaurant next door was also very nice.
Our trip to Greece this year was the best. We found that people went out of their way to help us. It had been 5 years since we had been there and we could not believe the changes that have taken place. We plan on visiting Greece again next summer.
Thanks for all your help.
From the first moment we all felt that we had found our paradise. The hotel looked beautiful. Perfect size; always clean and the beach close by. The hotel is situated in a quiet part of the island. This is the place to spend a holiday if you want to relax! But moving round Santorini was not a problem. The hotel has a minibus. We could take the local bus or a taxi. Sometimes we rented a car. During our first visit in 1999 we all agreed that this was a hotel we wanted to come back to. It is safe to bring children here and the family that runs it is extremely friendly! To day we feel that they are our family. So of cause we went back the next summer.
So far we have lived in our second home; hotel Scorpios, five times. We always look forward to go back and know that we are welcome. We could write pages after pages about the hotel because we love it so much. So if anyone which to know more, you are welcome to send us e-mail or even telephone us.
Best regards, Trygve Slettevold and his family.
e-mail: firstname.lastname@example.org Tel: 416 27555
The owners, Argiris, Jenny, Susanna and Nikos were wonderful hosts. They made us feel quite at home and we still keep in touch by e-mail. The hotel itself is beautiful, and immaculately well kept. I can't say enough good things about my friends and their beautiful hotel.
I am happy and impressed to see that some of you managed to score over 4.0, EXCELLENT! And congratulations to Scorpios, Roussos Beach and Rose Bay for being Nr 1, 2 and 3.
The Scopios Beach Hotel is so relaxing and beautiful! With a view of the Ocean and a clean up kept building your environment is perfect for leisure. The rooms are spacious and clean. The warm family atmosphere makes it hard to leave.
Shea Wilson E-mail: email@example.com
I believe the Scorpios Beach Hotel is the best Hotel one could stay at in Santorini. It is across from a beautiful black beach with an amazing children's playground - not found anywhere else. It was quiet and yet 5 minutes by car from Kamari Town and 15 min from Fira the Capital. Both cities are very very crowded and noisy. Our Hotel was so close and very quiet. The rooms were beautiful and clean. The management was amazing, so accommodating. We compared Scorpios with many others after we arrived and really none could compare to the quality of Scorpios. I Highly recommended to all of you!
You guys and girls surprise us by running a hotel with that special way! It was unbelievable!
Argirls, you are extremely helpful and excellent! I know you keep running the hotel in her excellent sate as you are always busy. Jenny, Susanna and Nikos are also nice and they make us feel we are home.
We wish to visit you again in the near future!
Nous avons apprecie l'acceuil, leurs disponibilites, la qualite des services de l'hotel, le confort des chambres et des espaces libres, leurs conseils pour preparer nos sorties touristiques L'Hotel est idealement bien place et permets de beneficier de la piscine, de la mer a quelques pas, et non loin des differentes destinations touristisques.
Leurs chambres permets de recevoir tant des familles que des couples dans un decort de charme , raffine , voir ideal pour un sejour d'amoureux!
Hotel typique de charme, discret, dans un cadre tres familial situe a som de la plage.
Sophie & Rodolphe / Paris (28/08/06)
We just wanted to send you a note saying thank you so much for our recent stay at the Scorpios hotel, we had a fantastic holiday! The hotel was fabulous, great amenities and service - and a very friendly welcome. If we come back to Santorini we will certainly be staying with you again and would recommend your hotel as the place to stay.
Thank you again for your wonderful hospitality!
Joanne and Lee Grady, Sept 13 - 27, 2007 room 24!